Help Centre
What can we help with?
Search below, browse by topic, or use the chat in the corner for anything specific to your account.
Popular questions
How the planner works
From the wizard to a printable day-by-day plan, in four steps.
Read →Guest, free, and Adventure+: what’s different
What you can do before signing up, after signing up, and after upgrading.
Read →Editing your route and day view by hand
Reorder days, lock a stop in place, and move attractions without starting over.
Read →Managing or cancelling your subscription
Where to change your plan, and what happens when you cancel.
Read →Sharing a trip with a public link
A read-only link for anyone, no account or invite needed.
Read →A route or day view won’t generate
The most common causes, in order of likelihood.
Read →Getting started
Building your first route and day view.
Planning your trip
Pace, bases, day trips, and travel log.
Adventure+ & billing
What upgrading unlocks, and managing your plan.
Collaboration & sharing
Inviting travel companions and sharing trips.
Bookings & costs
Confirmations, forwarding, and the cost estimate.
Free tools
JR Pass, Destination Matcher, Seasonal Forecaster.
Account & privacy
Security, your data, and deleting your account.
Troubleshooting
When something doesn’t generate or load.
Still stuck?
Tabi-Kun can look at your account directly, and hand off to a person if it needs one.
Open the chat bubble in the corner of this page, or email [email protected] directly.